What materials are used in your jewelry?
Our jewelry is crafted with high-quality materials, including 24kt gold plating, sterling silver, and natural stones. Each piece is designed to offer both elegance and durability. Learn more on our Care & Warranty page.

Is your jewelry hypoallergenic?
Yes! Our jewelry is nickel-free and lead-free, making it safe for sensitive skin.

How should I care for my jewelry?
To maintain the beauty of your jewelry:

Avoid contact with water, lotions, perfumes, and cleaning products.

Store pieces in a dry, cool place.

Clean gently with a soft cloth.
For more details, visit our Care & Warranty page.

How can I track my order?
Once your order has shipped, you will receive an email with tracking information. If you have questions about your package, please contact the shipping carrier directly.

Do you offer international shipping?
Yes, we ship internationally. Please note that international orders may be subject to additional charges based on the destination country's taxes, tariffs, and duties, which are the customer’s responsibility upon delivery. See our International Shipping Information page for details.

What payment methods do you accept?
We accept major credit cards and offer "Buy Now, Pay Later" options through Shop Pay. More details are available at checkout.

What is your return and exchange policy?
We accept returns of unworn and undamaged full-priced merchandise in their original packaging within 30 days of the ship date. Items purchased on sale or clearance are final sale and cannot be returned. Visit our Return Information page for more details.

Is there a warranty on your jewelry?
We stand behind the quality of our products and offer a one-year warranty from the date of purchase against defects in materials and workmanship. This warranty applies to jewelry purchased directly from us. See our Care & Warranty page for more details.

Do you offer wholesale opportunities?
Yes! If you're interested in carrying our jewelry, visit our Partner with Us page for more information.

Do you offer gift wrapping services?
Currently, we do not offer gift-wrapping services. However, our jewelry comes in elegant packaging suitable for gifting.

How can I contact customer service?
You can reach us Monday through Friday, 9 AM to 3 PM PST, by calling (310) 260-7606 or using the chat feature on our website. If you're contacting us outside business hours, please leave a message, and we'll get back to you as soon as possible.